Shipping

Please note: at this time we ship exclusively within Italy. International shipping is not yet available, but it will be opening soon. The terms below therefore apply to the Italian market only — sign up to our newsletter or follow us to be the first to know when we start shipping worldwide.

Every order is entrusted to an express courier. Delivery generally takes 72/96 working hours, due to the handcrafted nature of our products, barring complications beyond Donnarì's control.

For every order you will receive an email with a tracking code, so you can follow your package in real time. Alternatively, you can check the status of your shipment in your Account Area.

Shipping Costs

Shipping within Italy is free, valid throughout the entire national territory, islands included.

For cash on delivery, a surcharge of €5.00 applies to the order total, shipping included.

Shipping is currently available in Italy only.

Donnarì accepts no responsibility for delays, tampering, or other problems caused by the courier. To report a shipping issue, write to info@sandalidonnari.com quoting your order ID.

Returns and Exchanges

Every Donnarì sandal is made to be worn for years, and we want it to fit you perfectly. If your purchase does not meet your expectations, you can request a return or an exchange within 14 days of receiving your order.

How to Make an Exchange

If you wish to exchange an item for a different size, color, or style, the process is simple:

1. Shipping to our workshop: the shipping costs for sending the product from your address to our premises are borne by the customer.
2. Quality check: once the item has been received, our staff will verify that the product is intact, unused, and in its original packaging.
3. Dispatch of the new item: after a successful check, we will promptly ship the replacement product, again with shipping costs borne by the buyer.

Exchange Shipping Costs

For the dispatch of the new item you can choose between two options:

• Cash on delivery: €10.00, to be paid directly to the courier upon delivery.
• Instant payment: €5.00, if you choose to pay for the shipment of the new item right away.

Return Conditions

For your return to be accepted, please make sure that:

• the product has not been worn, washed, or damaged;
• all original tags and labels are still attached;
• the request is made strictly within the 14-day window.

How to Request a Return

1. Send your return request by email to info@sandalidonnari.com, quoting your order ID.
2. Place the items in their original packaging.
3. Ship the package to the address that our customer service will provide by email.

We recommend using a tracked shipping service: we accept no responsibility for returns that are lost or received late.

Once the return has arrived at our premises, the goods will be inspected for any damage or tampering. If eligible, Donnarì will refund the amount paid solely and exclusively for the returned item (cash on delivery fees are not refunded). For orders paid by cash on delivery or bank transfer, the refund will be issued via bank transfer.

Donnarì reserves the right to amend and/or remove certain provisions from this page in the event of updates to company policies.